RETURN & REFUND POLICY
At FRESCO, we are committed to providing high-quality safety signs and ensuring your satisfaction. If you are not fully satisfied with your purchase, we’re here to help with our return and refund policy.
RETURNS
Eligibility:
Products must be unused, in their original packaging, and in the same condition as when you received them.
Items eligible for return must be returned within 30 days of delivery.
Custom-made or personalized signs are non-returnable unless defective or damaged.
Process:
To initiate a return, please contact us at [email/contact form link] with your order number and reason for return.
Once your return is approved, you will receive instructions on how and where to send the product back.
You are responsible for return shipping costs unless the product is defective or damaged.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
EXCHANGES
We replace items only if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email/contact form link].
NON - RETURNABLE ITEMS
We replace items only if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email/contact form link].
CANCELLATIONS
You can cancel your order within 24 hours of purchase for a full refund. After this period, cancellations are not accepted for custom orders.